F.A.Q

Our booking process is simple, easily adaptable, and easy to follow.

• You submit a request form

• We email you back within 24 hours, confirming the information you sent

• We secure your performer(s) or artist(s) and send you a quote for approval

• We send a booking agreement

• You pay the deposit, and we send a confirmation email

And then you are all set!

No. For private events, a booking fee is required to secure your event, and the remainder is given to your performer the day of the event. For public events, a booking fee is required, and the remainder is due 5 days before the event.

However, you are more than welcome to pay the full amount up front if that is easier for you.

Gratuity is always greatly appreciated, but not required. However, most clients leave anywhere from 20%-40% tip for our wonderful performers and artists. 

We currently accept Venmo, Zelle, Paypal, Credit/Debit Card, and checks.

The Wednesday before your event we will send an email introducing you to your performer/artist. 

We understand, life happens, and you may have to cancel. Here is what My Once Upon A Time offers to aid these situations.

• If this is an emergency cancellation, we will refund you 75% of your booking fee, or use your deposit to use it towards a future visit.

• If this is not an emergency cancellation, we will refund you 50% of your booking fee, or use your deposit to use it towards a future visit.

• If you need to reschedule, we will do our best to accommodate you; however, a $25 fee will be added, and there may be extra travel if your performer needs to be changed.

Our performers are based all over Northern California and even parts of Southern California!

Yes, please select the Diamond Custom Package. Giving us a good idea of your vision will help us curate and tailor the best experience for you. We also offer full event planning!

Our company includes a cast of well-trained performers ready to bring your favorite characters and their stories to life. The performers know how to light up a room (and little faces, too!).

Our diverse roster of performers includes professional actors, singers, dancers, musicians, theater and music teachers, make-up artists, astrologists, bilingual and ASL performers, and more.

My Once Upon A Time hires the best of the best, and we train all of our performers so they can bring the most magic possible to your event.

You can inquire anytime about your event! However, we encourage clients to book 1-2 months before their event to ensure that there is availability. 

Absolutely, and we encourage you to email them to us or post them and tag our Instagram @myonceuponatime and/or our Facebook page @myonceuponatimefairytale.

Most likely, your performer will not need any assistance during the party appearance. However, please remember they are only entertainers, not babysitters. All children should always be supervised by parental units to make sure children are in no way damaging our performers' supplies or costuming, and so that the performer feels safe and comfortable.

The setup does not have to be anything special. All we ask is that the area is clean, dry, and spacious so our performers can move around with your little ones, and the costumes and props remain clean. If you have an artistry, we do request that there is a table and two chairs. If the weather is bad, we ask that the visit be kept inside. Please also be mindful of shade during higher temperatures. 

Ask your talent (best to have them step away from the guests with you so as not to ruin the magic!), if they don't have another appearance scheduled afterwards, they can choose to extend their stay. The package upgrade add-on rate noted in your booking agreement will apply to your balance. (Note: it is preferred to add-on more time or services prior to your event.)